Privacy Policy
Solent Specialist Physiotherapy
Effective from:Ā 1 January 2025
Solent Specialist Physiotherapy is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect personal information when you use our website or contact us electronically.
We process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information as outlined in this policy.
Information we may collect
Information you provide
You may provide personal information when you:
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Complete a contact or enquiry form
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Request an appointment
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Subscribe to updates
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Contact us by email
This information may include:
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Your name
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Email address
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Telephone number
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Any information you choose to share in your message
Information collected automatically
When you visit our website, we may collect limited technical data, including:
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Your IP address (in anonymised form)
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Browser type and version
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Device and operating system
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Pages visited and time spent on the site
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How you arrived at the site
This information helps us understand how our website is used so we can improve it. It does not personally identify you.
Cookies
Our website uses cookies to help it function properly and to analyse how visitors use the site. Cookies are small files placed on your device that help us improve your experience.
You can control or disable cookies through your browser settings. For more information, please see ourĀ Cookie Policy.
How we use your information
We use your information to:
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Respond to enquiries or appointment requests
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Provide services or information you have requested
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Improve and manage our website
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Monitor website performance and security
We use anonymised website analytics (such as Google Analytics) to understand how visitors use our site. You can find out more about how Google processes data here:
https://support.google.com/
How your information is stored
Your information is stored securely and accessed only by authorised personnel. Where third-party systems are used (such as website hosting, email systems or booking platforms), they are required to meet data protection and security standards.
We never sell your personal data.
Sharing your information
We do not share your personal information with third parties except:
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Where required to provide a service you have requested
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Where legally required
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Where necessary to operate our website (such as secure hosting or email systems)
Any external service providers we use are required to keep your data safe and use it only for the agreed purpose.
Your rights
You have the right to:
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Access the personal data we hold about you
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Ask us to correct inaccurate information
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Request that we delete your data
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Object to or restrict how your data is used
You also have the right to complain to the Information Commissionerā€™s Office (ICO) if you believe your data has been handled incorrectly.
https://ico.org.uk
Requests can be made by contacting us using the details below.
Third-party links
Our website may contain links to other websites. We are not responsible for their privacy policies or how they use your data. Please review their policies before providing personal information.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact
If you have any questions about this policy or how your data is used, please contact:
Solent Specialist Physiotherapy
Email: [email protected]
